Order number
Include your BuyKuKirin.com order number where applicable.
CONTACT US
How can we help?
Contact BuyKuKirin.com with product questions or for support with orders, delivery, returns, troubleshooting and warranty enquiries.
Email support
support@buykukirin.com
Send your order details and enquiry to our customer support team.
Telephone
+86 150 3894 4444
Telephone support is available during our published service hours.
Support hours
Monday to Friday, 09:00–18:00 UK local time
We normally respond within 24 hours on business days. Messages received outside support hours may be answered on the next business day.
BEFORE CONTACTING US
What to include
Checkout email
Use the same email address entered when placing the order.
Product model
Tell us the exact KuKirin model or product SKU.
Photos or video
Attach clear evidence when reporting damage or a technical fault.