Refund policy

Last updated: 18 July 2026

This Return & Refund Policy applies to consumer orders placed directly through BuyKuKirin.com and delivered within the United Kingdom.

Nothing in this policy limits or excludes any mandatory consumer rights or remedies available under applicable UK law.

1. Returns at a Glance

Change-of-mind cancellation: You may cancel from the date the order is placed until 14 days after delivery.
Return deadline: After notifying us, return the product within a further 14 days.
Return method: Contact us before sending the product and follow the return instructions provided.
Change-of-mind return cost: You are responsible for the actual direct return shipping cost.
Faulty, damaged, incorrect or misdescribed goods: We will cover the reasonable cost of an approved return or collection when the claim is accepted.
Restocking fee: None.
Exchanges: We do not offer direct change-of-mind exchanges. A replacement may be provided as a remedy for an accepted product claim.
Refund method: Refunds are issued to the original payment method unless another method is expressly agreed.

2. How to Request a Return

Please provide:

Your order number
The email address used at checkout
The product model
The reason for the return
Photos or a short video where relevant
The serial number or product label where available

After reviewing your request, we will provide the correct return address, packaging requirements and transport instructions.

Do not return a product to an address shown on a parcel label, invoice, payment record or previous return unless that address has been confirmed in writing for your return.

3. Change-of-Mind Returns

For an eligible UK consumer distance order, you may cancel without giving a reason by notifying us no later than 14 days after delivery.

After notifying us, return the product within a further 14 days.

You may inspect the product only as reasonably necessary to establish its nature, characteristics and basic operation, as you would reasonably inspect it in a physical shop.

Where permitted by law, a reasonable deduction may be made if handling or use beyond reasonable inspection has reduced the product’s value.

Return Condition

Return the product with:

The charger and all included accessories
Keys, tools and manuals supplied with the product
Any promotional items supplied with the order
The original packaging where reasonably available
No unauthorised modification, disassembly or repair

Missing original packaging does not automatically remove a statutory cancellation right. The product must still be packaged safely and adequately for return transport.

Return Cost

For a non-faulty change-of-mind return, you are responsible for the actual direct return shipping cost unless we agree otherwise in writing.

Electric scooters may require specialist transport because of their size, weight and battery. Contact us before arranging a return. We do not charge a fixed return fee or restocking fee.

4. Faulty, Damaged, Incorrect or Misdescribed Goods

Arrives damaged or incomplete
Is faulty or unsafe
Is not as described
Is the wrong model or regional version
Is missing an included item
Does not otherwise conform to the purchase contract

Keep the product, packaging and shipping label while the issue is reviewed. We may request photos, video, serial information, visible error messages or reasonable troubleshooting information.

Where the Consumer Rights Act 2015 applies, the short-term right to reject goods that do not conform to the contract normally lasts 30 days from delivery.

After the short-term right to reject has ended, repair or replacement will usually be the first statutory remedy. A price reduction or final right to reject may be available where the applicable conditions are met.

For an accepted claim, we will cover the reasonable cost of the approved return or collection method. Do not arrange or pay for return transport without written approval.

5. Transit Damage and Missing Items

Please provide:

Your order number
Photos of the outer packaging
Photos of the shipping label
Photos or video of the product and affected area
A list of any missing items

Keep the product and packaging until we confirm that they are no longer required.

6. Return Transport and Batteries

Electric scooters and lithium batteries are subject to carrier and transport restrictions. Follow the written return instructions provided to you.

Do not:

Use an unapproved postal or courier service
Send a battery separately unless instructed
Use air mail for a scooter or battery
Remove or conceal required transport labels
Send the product without suitable protective packaging

If a battery appears swollen, leaking, overheating or visibly damaged, stop using and charging the product and contact us before arranging transport.

7. Refunds

Change-of-Mind Returns

For an eligible change-of-mind cancellation, the refund includes the product price and the standard outbound delivery charge where required by law.

You remain responsible for the direct return shipping cost. Any additional amount paid for an enhanced or premium delivery option is not refundable beyond the cost of standard delivery.

Where permitted by law, a reasonable deduction may be made for:

Handling or use beyond reasonable inspection
Missing included parts or accessories
Avoidable damage occurring after delivery
Damage caused by inadequate return packaging

Faulty, Damaged, Incorrect or Misdescribed Goods

Where a claim is accepted, the available remedy may include repair, replacement, price reduction or refund, depending on the circumstances and your statutory rights.

Where a refund is the appropriate remedy, the eligible amount will be refunded and we will cover the reasonable cost of the approved return or collection method.

No restocking fee is charged.

8. Refund Processing

Returned products may be inspected to confirm their condition and whether any lawful deduction applies.

Approved refunds are normally processed within 5 business days after the returned product has been received and inspected.

For an eligible change-of-mind cancellation, the refund will be issued no later than 14 calendar days after the earlier of:

The date we receive the returned product
The date we receive acceptable evidence that the product has been returned

Where permitted by law, we may withhold the refund until we receive the returned product or acceptable evidence that it has been returned.

Where a refund is due for faulty, damaged, incorrect or misdescribed goods, it will be issued without undue delay after entitlement to the refund has been confirmed.

Refunds are issued to the original payment method unless another method is expressly agreed. We do not charge a fee for issuing an approved refund.

After a refund has been issued, your bank or payment provider may require additional time to display the funds.

9. Cancellation Before Dispatch

A full cancellation and refund can normally be completed before the order has been handed to the carrier.

Cancellation or amendment cannot be guaranteed after dispatch. If the order has already been shipped, it may need to be received and returned through the normal return process.

10. Refused and Undeliverable Parcels

Do not refuse delivery unless instructed by us.

If a parcel is returned because of an incorrect address, unavailable recipient, refused delivery or unsuccessful delivery attempts, we will cover the return-to-sender cost.

Once the parcel has returned and been inspected, you may choose either: